1. INTRODUCTION

We invite you to review the general sales conditions that govern the offer and sale of I CRAFT products through the online store included on the website. www.icraftlabs.com .

This document contains the Conditions that govern the use of this website and the contract that links us to both (hereinafter referred to as Conditions). These Conditions establish the rights and responsibilities of all users (hereinafter referred to as the customer / yours) and ICRAFT (hereinafter referred to us, us and ours) with regard to navigation on the website, acquiring the status of User, the rights and responsibilities associated with this condition, as well as business transactions and the use of the services included therein.

When using this site, the customer is bound by these Conditions, Privacy Policy and Legal Notice. In this regard, we recommend that you read these Conditions carefully. If you do not agree with them, you should leave the site.

These conditions can be changed at any time, and you must read them before placing each order.

All products offered on this website are sold directly by I CRAFT, Unipessoal LDA (hereinafter “I CRAFT”), a Portuguese company, headquartered in Oeiras, holder of tax identification number 516 200 499 and registered in the Commercial Registry of Lisbon, with the number 732147140881.

CONTACT: For any questions, queries or suggestions, please send your comments via email contact: info@icraftlabs.com


2. PROPERTY OF THE SITE

All intellectual and industrial property rights of the web domain, as well as the content, are the property of I CRAFT, therefore, no user is authorized to use them, nor print or store them in any physical medium by any means. another reason, except for personal and private use. Alteration, decompilation or commercial use of any part thereof is strictly prohibited.

The use of the content of the web domain is authorized only for information and service purposes, whenever the source is referenced, the user being responsible for any misuse of it.

Access to this website does not give users any right or ownership over intellectual or industrial property rights or the content it contains. Users who access this page may not copy, alter, distribute, transmit, reproduce, publish, transfer or sell the elements mentioned above, nor create new products or services derived from the information obtained, without the prior written consent of I CRAFT.

Any changes to the content or structure of this website by the user are strictly prohibited.

AI CRAFT reserves the right to take any relevant legal action against users who violate or infringe intellectual and / or industrial property rights.

If the user detects any suspicious activity that violates any intellectual or industrial property rights or any other rights, we ask that you notify us through our email form: info@icraftlabs.com.

The information provided on this website is valid from the date of the last update. The company reserves the right to change the content of the web domain without prior notice, limiting or blocking access to this website.

3. HYPERLINKS FOR CONTENTS

AI CRAFT reserves the right to block links that redirect to this website without prior express authorization.

If the website contains links to content owned by third parties, I CRAFT assumes no responsibility for the information contained on the third party websites, nor for the information contained therein.

AI CRAFT will remove any hyperlink when it becomes aware, by any means, of any illegal content or any damage caused by them to the goods or rights of third parties.

4. TERMS AND CONDITIONS OF USE

These conditions were designed to create a legal agreement between the customer and us, protecting their rights as a customer and our rights as a company.

These conditions regulate the offer, acceptance of purchase and delivery of I CRAFT products between the customer and us.

AI CRAFT offers the products exclusively to end users who purchase products without the intention of reselling them.

The “end user” is any natural or legal person who interacts on this site for purposes other than those corresponding to commercial, business or professional activities normally carried out.

AI CRAFT reserves the right not to fulfill orders placed by entities other than the end user. Only end users who have registered in accordance with these conditions can purchase the goods and services sold through this website.

5. OBLIGATIONS OF THE USER

The user is obliged to:
- Make sure that all data provided to I CRAFT to access and use services that require prior identification are true, up-to-date and correct. Users must provide their personal data (first name, surname, postal address, e-mail address and other contact details) in a true and faithful manner, and should be aware that we can use this information to contact them, if necessary. If the customer does not provide the information requested in accordance with the above, we will not be able to process your order. Otherwise, I CRAFT will not be responsible, under any circumstances, for possible delays or failures in delivery, as a result of error or omission of this data;
- Users cannot place fraudulent, false or speculative orders. AI CRAFT reserves the right to cancel the order and / or inform the competent authorities if we have reason to believe that this is the case;
- When placing an order on this site, the customer guarantees that he is over 18 years old and that he is legally authorized to sign binding contracts;
- Properly use the Services included in this website, always in accordance with the applicable law;
- Refrain from carrying out any activity that prevents or interferes with the functionality of the Services included on the website;
- Pay for any I CRAFT products purchased through the website, as well as any shipping and handling charges that may apply.

6. NOTIFICATIONS

Some of the notifications or information we send will be made in writing, as required by applicable regulations. However, as a user of this website, the customer must accept that most of the communication made with us will be electronic. We will contact you by email or provide information by posting alerts on this site. Therefore, the customer agrees to use this means of electronic communication and accepts that any contract, notification, information or any other communication that we send to him electronically is in compliance with legal requirements, such as in writing. This condition will not affect your rights, as permitted by law. We can send you notices by email or to the postal address provided by you when placing an order. Notifications will be deemed received and delivered correctly as soon as they are posted on our website, 24 hours after being delivered by email or three days after any letter has been dispatched.

7. SCOPE OF THE OFFER

The I CRAFT products offered are distributed worldwide.

8. PRODUCT RETURN POLICY

During the COVID-19 period, we did not make any kind of return of products.

9. PRODUCT AVAILABILITY

The customer accepts that the products offered by I CRAFT in the online store are subject to stock limits. All orders for I CRAFT products are subject to availability. If any of the products is not available after placing the order, we will inform you as soon as possible and we can suggest the supply of a product of similar quality and price. The order will only follow its procedures after its acceptance. If any suggestions have been made or if the customer has not given consent to change the order, I CRAFT will refund the amounts paid by the customer, within a maximum period of 30 days from the communication of the unavailability.

AI CRAFT reserves the right to change the products offered on the website at any time and without prior notice.

10. PURCHASE PROCESS

The following procedure was established for purchases on the I CRAFT website, which can be done in Portuguese or English.

The user must access the online store hosted on the I CRAFT website, which displays the I CRAFT products available through that channel, with the following information:
a) Product description, name, size and composition;
b) Unit price;
c) Delivery costs.

After selecting the I CRAFT product or products, you must add them to the cart included on the website, indicating the number of units you wish to purchase.

After having included the I CRAFT products that he has chosen in the shopping cart, the customer will be able to access the purchase summary that he must accept by clicking on “confirm order”, which will display the following information:
a) Product;
b) Description;
c) Quantity;
d) Unit price;
e) Total purchase price;
f) Delivery costs.

If the customer has a promotion code, he must enter it now to take advantage of the applicable conditions.

After the user enters their data, they will access the Delivery Details, where they can review and / or change their delivery and billing information. You will then proceed to the Order Confirmation, where you will see delivery and billing, address, payment method. The purchase terms and conditions are accepted by clicking on the “confirm order” button.

After completing the Order Confirmation, you will receive an email when we receive your order, stating the data corresponding to the purchase order issued.

11. DELIVERY OF ORDERS

I CRAFT products are delivered via post. Your order will be delivered within a maximum of 8 working days from the moment we confirm it, except if there are events that are beyond our reasonable control (eg strikes, civil unrest, storm, etc.).

Delivery charges will be borne by the customer.

Orders will be delivered to the delivery address provided on the form, so it is important to pay special attention when filling in the delivery address details. We are not responsible if the delivery address is incorrect or incomplete.

When selecting PayPal as your payment method, no changes can be made to the delivery address after the order has been placed.

12. DISABILITY OF DELIVERY

If the customer does not receive your order within the time specified by the chosen delivery method, please contact I CRAFT to report this situation.

When your order is delivered, you must verify that the items have been received correctly. If there is an error or problem with your order, you should contact I CRAFT via e-mail indicating your personal data, order number and any discrepancies and / or problems found and we will contact you to resolve the situation.

13. CURRENCY, TAXES, PRICE AND PAYMENT METHOD

Prices are shown in euros on our website.

According to the legislation in force, any purchase made on our website is subject to Value Added Tax (VAT) or any other applicable tax or fee depending on the country of destination.

Delivery costs are added to the purchase summary before making the payment.

AI CRAFT reserves the right to change the prices shown on the website without prior notice.

The price of the products will always be fixed on our website, except in the case of an obvious error, which could reasonably be recognized by you as an incorrect price. While we make every effort to ensure that all prices mentioned on the pages are correct, errors may occur. If we discover any error in the price of the products that the customer has ordered, we will inform you as soon as possible, giving you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be canceled and all amounts paid will be fully refunded.

We are not obliged to supply the product (s) at an incorrect lower price (even if we have sent the Delivery Confirmation) if the error in the price is obvious and unmistakable and can be reasonably recognized by you as an incorrect price.

All rights recognized by the legislation in force are reserved.

AI CRAFT accepts payments made by credit or debit card (Visa, Visa Electron, Mastercard and Maestro) and Pay Pal.

To protect the security of credit / debit card payment, we use secure payment systems. Confidential payment data is transmitted directly and encrypted (SSL) to the financial entity. When the customer makes the payment through a secure payment portal, the system will automatically check if the credit card is activated for Secure Electronic Commerce. The issuing bank will authorize the transaction.

AI CRAFT complies with the regulations required by the various payment methods that can be used to make your purchase.

AI CRAFT reserves the right to verify personal data and take appropriate measures to ensure that the goods are delivered correctly.

14. RETURN OF A DEFECTIVE PRODUCT

If the customer receives an incorrect order or a defective product, we request that he contact us immediately, within 24 hours, indicating the error or defect, together with his personal data, through our e-mail contact.

The amounts paid for products returned due to failures or defects, when they actually exist, will be fully refunded, including any delivery charges paid for sending the item to you and the costs you incurred with its return. The refund will be made using bank transfer.

15. WARRANTIES AND PRODUCT INFORMATION

The products offered on our website are a carefully selected sample from our collection. We take special care to show the colors and characteristics of our products with great precision. Naturally, each monitor is calibrated differently, and we cannot guarantee that the monitor will show completely true colors, or that your expectations will be fully met.

16. APPLICABLE LEGISLATION

The use of our website and the purchase of products through the website will be governed by Portuguese law.

Any disagreement related to the use of the website or the contracts mentioned above will be subject to the exclusive jurisdiction of the Portuguese courts.

Any complaints must be sent through our e-mail contact: info@icraftlabs.com